Welcome to the Active School Planner Support Centre

Use this site to report any queries, bugs or issues you have with the Active School Planner.

Please note the following when reporting bugs or issues:

  • Check the knowledgebase first at https://activeschoolplanner.support/kb/index.php to see whether your question has already been answered.

  • Clear your browser cache and then try logging in again. To do this, follow the instructions here http://www.refreshyourcache.com/en/home/ depending on which web browser you use.

  • Tell us what web browser you are using: Chrome, Internet Explorer, Edge, Safari, Firefox etc. If you’re unsure, visit https://www.whatsmybrowser.org/ and tell us what it says here.

  • Tell us whether you are using a Windows PC, Mac, iPhone, iPad, Android tablet, iPad, etc.

  • Take a screenshot of the problem and send this as a file attachment. To do this, follow the instructions here: https://www.take-a-screenshot.org/ .

  • If you are unable to take a screenshot, please tell us the title of the page and the full web address. In addition, please copy exactly any error message.

  • Provide the exact email address you have registered with.
  • After opening a new ticket, if you don't receive an email in your inbox, check your junk mail folder. Add [email protected] to your safe senders list.

The more information you provide us with, the easier it will be for us to support you.